Return & Refund Policy
Return & Refund Policy – Baya Couture
We strive to ensure complete customer satisfaction. Please review our return and refund guidelines below to understand how we handle requests.
1. Eligibility
Products are eligible for return or exchange within 7 days of delivery, provided they are unused, unwashed, and returned in their original packaging with all tags intact.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging for verification.
3. Non-Returnable Items
Custom-made or personalized outfits are not eligible for return or exchange unless they are received in a damaged or incorrect condition.
4. Refund Process
Once your returned item is received and inspected, we will notify you via email. If approved, the refund will be processed to your original payment method within 7–10 business days.
5. Shipping Costs
Return shipping charges are to be borne by the customer unless the product received is defective or incorrect.
Need Help?
For any return or refund-related queries, please contact us at customersupport@bayacouture.com.