Our commitment to quality is unwavering. Every item undergoes a detailed quality inspection and visual review before shipment. However, if the product you receive does not meet your expectations, please promptly contact our customer service team at customersupport@bayacouture.com or send us a message on Whatsapp at +9196198 90909.
While we strive to accurately represent our products in photographs, minor variations in color and appearance may occur due to differences in computer monitors. We sincerely appreciate your understanding in these matters.
You are eligible to request a return or an exchange for full-priced items if:
- You contact us within 7 days of receipt.
- The item is returned in its original packaging with all labels and tags intact.
Please note:
- Returns on garments received after 7 days or not in their original condition may be refused.
- Items purchased on sale, with a discount, or with promotional codes are not eligible for refunds but can be exchanged.
- Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped.
- Refunds will be issued within 7-15 days as store credit.
- We aim to dispatch your orders quickly, typically within 1-3 working days. However, shipping delays may occur due to unforeseen circumstances. We thank you for your patience and understanding.
Additional notes:
- We do not accept returns or offer cash on delivery for customized items.
- Exchanges or returns are not available for international orders.
- No exchanges or returns on discounted products or items from clearance sales.